Faculty of Information Technology, BUT

Course details

Service Sciences

ISE Acad. year 2016/2017 Summer semester 3 credits

Course is not open in this year
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The current growth of the service sector in global economies is unparalleled in human history, by scale and speed of the labor migration. Even large manufacturing firms are seeing dramatic shifts in the percentage of their revenues derived from services. The need for service innovations to fuel further economic growth as well as to raise quality and productivity levels of services has never been higher. Services are moving center stage in the global competition arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the multidisciplinary nature of services, integrating across technology, business, social, and client (demand) innovations.

Guarantor

Language of instruction

Czech

Completion

Classified Credit

Time span

26 hrs lectures, 7 hrs projects

Assessment points

50 half-term test, 50 projects

Department

Lecturer

Subject specific learning outcomes and competences

To understand the items and processes applied in area of IT Services.

Generic learning outcomes and competences

To be able to react in proper way on requirements and tasks asked in IT services area.

Learning objectives

This course shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The course point out solutions and processes mainly used in area of IT services.

Prerequisite kwnowledge and skills

No prerequisite is required.

Syllabus of lectures

  1. IS/IT outsourcing, basic overview Services science.
  2. Introduction to IT services
  3. Introduction to ITIL
  4. Introduction to COBIT
  5. Event management
  6. Problem management
  7. Change management
  8. Configuration management
  9. Capacity management
  10. Security management
  11. Data management
  12. Reporting management
  13. Further development of IS/IT outsourcing services.

Progress assessment

Team project up to 50 points and final test up to 50 points.

Exam prerequisites

Obtaining at least 50 points during the semester.
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