ISE Acad. year 2010/2011 Summer semester 3 credits
The current growth of the service sector in global economies is unparalleled in human history, by scale and speed of the labor migration. Even large manufacturing firms are seeing dramatic shifts in the percentage of their revenues derived from services. The need for service innovations to fuel further economic growth as well as to raise quality and productivity levels of services has never been higher. Services are moving center stage in the global competition arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the multidisciplinary nature of services, integrating across technology, business, social, and client (demand) innovations.
Language of instruction
Subject specific learning outcomes and competences
To understand the items and proccesses aplied in area of IT Services.
Generic learning outcomes and competences
To be able react in proper way on requirements and tasks asked in IT services area.
This course shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The course point out solutions and proccesses mainly used in area of IT services.
Prerequisite kwnowledge and skills
No prerequisity is required.
Syllabus of lectures
- IS/IT outsourcing, basic overview Services science.
- Introduction to IT services
- Introduction to ITIL
- Event management
- Problem management
- Change management
- Configuration management
- Practical exercise in selected company.
- Capacity management
- Security management
- Data management
- Reporting management
- Further development of IS/IT outsourcing services.
Success at the written semester test.
Course inclusion in study plans