ISE Acad. year 2010/2011 Summer semester 3 credits
Language of instruction
Subject specific learning outcomes and competences
Generic learning outcomes and competences
Prerequisite kwnowledge and skills
Syllabus of lectures
- IS/IT outsourcing, basic overview Services science.
- Introduction to IT services
- Introduction to ITIL
- Event management
- Problem management
- Change management
- Configuration management
- Practical exercise in selected company.
- Capacity management
- Security management
- Data management
- Reporting management
- Further development of IS/IT outsourcing services.
Course inclusion in study plans