Thesis Details

Implementace ITIL a COBIT pomocí nastrojů ARIS

Master's Thesis Student: Škoviera Martin Academic Year: 2014/2015 Supervisor: Rychlý Marek, RNDr., Ph.D.
English title
ITIL and COBIT Implementation in ARIS Toolset
Language
Czech
Abstract

This master's thesis explores the topic of guidance for the COBIT framework and ITIL library in the context of business process management. It encompasses various process modelling languages and diagrams for companies active in information and communication technologies. Through the selected ARIS tool set and the mapping of all 64 processes, the establishment of individual processes can now be achieved, which is explained by modelling a total of 101 diagrams. The thesis also contains an example of process deployment for a selected company, which is accompanied by an implementation of a dashboard application that monitors the ticket flow of service operation processes.

Keywords

Information and communication technologies, IT service management, business process management, process modelling, COBIT, ITIL, ARIS, EPC, BPMN, Zendesk Dashboard, Ruby, Rails

Department
Department of Information Systems FIT BUT
Degree Programme
Information Technology, Field of Study Management and Information Technologies
Files
Status
defended, grade A
Date
25 June 2015
Reviewer
Kreslíková Jitka, doc. RNDr., CSc.
Committee
Kreslíková Jitka, doc. RNDr., CSc. (DIFS FIT BUT), předseda
Beran Vítězslav, doc. Ing., Ph.D. (DCGM FIT BUT), člen
Češka Milan, prof. RNDr., CSc. (DITS FIT BUT), člen
Hruška Tomáš, prof. Ing., CSc. (DIFS FIT BUT), člen
Mišovič Milan, prof. RNDr., CSc. (Mendelu), člen
Ryšavý Ondřej, doc. Ing., Ph.D. (DIFS FIT BUT), člen
Citation
ŠKOVIERA, Martin. Implementace ITIL a COBIT pomocí nastrojů ARIS. Brno, 2015. Master's Thesis. Brno University of Technology, Faculty of Information Technology. 2015-06-25. Supervised by Rychlý Marek. Available from: https://www.fit.vut.cz/study/thesis/14386/
BibTeX 
@mastersthesis{FITMT14386,
    author = "Martin \v{S}koviera",
    type = "Master's thesis",
    title = "Implementace ITIL a COBIT pomoc\'{i} nastroj\r{u} ARIS",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2015,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/14386/"
}

Theses

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