Thesis Details

Podpora knowledge managementu v systému ALVAO

Master's Thesis Student: Pramuka Tomáš Academic Year: 2014/2015 Supervisor: Bartík Vladimír, Ing., Ph.D.
English title
Knowledge Management Support in the ALVAO System
Language
Czech
Abstract

This thesis is focused on knowledge management as seen in ITIL library. It includes analysis of knowledge management solutions: knowledge base in the Service Now system and actual solution of knowledge base in the ALVAO system. Furthermore, there is a design and implementation of an extension from knowledge base to knowledge management in the ALVAO system described. It has also been designed and implemented integration with the Microsoft SharePoint.

Keywords
ITIL, knowledge management, knowledge base, ALVAO, Service Now
Department
Degree Programme
Information Technology, Field of Study Information Systems
Files
Status
defended, grade E
Date
23 June 2015
Reviewer
Committee
Kolář Dušan, doc. Dr. Ing. (DIFS FIT BUT), předseda
Brada Přemysl, doc. Ing., MSc. Ph.D. (WBU in Pilsen), člen
Janoušek Vladimír, doc. Ing., Ph.D. (DITS FIT BUT), člen
Květoňová Šárka, Ing., Ph.D. (DIFS FIT BUT), člen
Očenášek Pavel, Mgr. Ing., Ph.D. (DIFS FIT BUT), člen
Zendulka Jaroslav, doc. Ing., CSc. (DIFS FIT BUT), člen
Citation
PRAMUKA, Tomáš. Podpora knowledge managementu v systému ALVAO. Brno, 2015. Master's Thesis. Brno University of Technology, Faculty of Information Technology. 2015-06-23. Supervised by Bartík Vladimír. Available from: https://www.fit.vut.cz/study/thesis/17190/
BibTeX
@mastersthesis{FITMT17190,
    author = "Tom\'{a}\v{s} Pramuka",
    type = "Master's thesis",
    title = "Podpora knowledge managementu v syst\'{e}mu ALVAO",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2015,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/17190/"
}
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