Thesis Details
Metriky kvality řízení IT
This thesis deals with metrics of IT management. The main goal of the thesis is to design a web application for assessing the quality of IT service management. The resulting application will determine the aforementioned quality based on the specified criteria and values.In the first part of the thesis, there are elaborated current methodologies, which are focused on quality assessment of IT administration and management. These methodologies also include metrics to assess this quality. In the third chapter, the quality assessment process is processed using the IT Quality Index. The fourth and fifth chapter describes the design and implementation of the web application itself. Validation of application results is processed in the fifth chapter. The created application is deployed on the server and used to assess IT quality. In the last chapter of this work is described practical use of work results and possible extensions of the web application.
ITIL, COBIT, ISO-20000, ITQI, ERD, MVC, PHP 7, Laravel
Drábek Vladimír, doc. Ing., CSc. (DCSY FIT BUT), člen
Lengál Ondřej, Ing., Ph.D. (DITS FIT BUT), člen
Orság Filip, Ing., Ph.D. (DITS FIT BUT), člen
Veselý Vladimír, Ing., Ph.D. (DIFS FIT BUT), člen
Zeman Václav, doc. Ing., Ph.D. (UTKO FEEC BUT), člen
@mastersthesis{FITMT20641,
author = "Juraj Marcin",
type = "Master's thesis",
title = "Metriky kvality \v{r}\'{i}zen\'{i} IT",
school = "Brno University of Technology, Faculty of Information Technology",
year = 2019,
location = "Brno, CZ",
language = "czech",
url = "https://www.fit.vut.cz/study/thesis/20641/"
}