Thesis Details

Chatbot pro Smart Cities

Master's Thesis Student: Jusko Ján Academic Year: 2018/2019 Supervisor: Zemčík Pavel, prof. Dr. Ing.
English title
Chatbot for Smart Cities
Language
Czech
Abstract

The aim of this work is to simplify access to information for citizens of the city of Brno and at the same time to innovate the way of communication between the citizen and his city. The problem is solved by creating a conversational agent - chatbot Kroko. Using artificial intelligence and a Czech language analyzer, the agent is able to understand and respond to a certain set of textual, natural language queries. The agent is available on the Messenger platform and has a knowledge base that includes data provided by the city council. After conducting an extensive user testing on a total of 76 citizens of the city, it turned out that up to 97\% of respondents like the idea of a city-oriented chatbot and can imagine using it regularly. The main finding of this work is that the general public can easily adopt and effectively use a chatbot. The results of this work motivate further development of practical applications of conversational agents.

Keywords

User interfaces, conversational agents, chatbot, NLP, AI, Messenger

Department
Degree Programme
Information Technology, Field of Study Information Technology Security
Files
Status
defended, grade D
Date
14 June 2019
Reviewer
Committee
Hruška Tomáš, prof. Ing., CSc. (DIFS FIT BUT), předseda
Češka Milan, doc. RNDr., Ph.D. (DITS FIT BUT), člen
Grégr Matěj, Ing., Ph.D. (DIFS FIT BUT), člen
Hrdina Jaroslav, doc. Mgr., Ph.D. (DADM FME BUT), člen
Malinka Kamil, Mgr., Ph.D. (DITS FIT BUT), člen
Vašíček Zdeněk, doc. Ing., Ph.D. (DCSY FIT BUT), člen
Citation
JUSKO, Ján. Chatbot pro Smart Cities. Brno, 2019. Master's Thesis. Brno University of Technology, Faculty of Information Technology. 2019-06-14. Supervised by Zemčík Pavel. Available from: https://www.fit.vut.cz/study/thesis/21993/
BibTeX
@mastersthesis{FITMT21993,
    author = "J\'{a}n Jusko",
    type = "Master's thesis",
    title = "Chatbot pro Smart Cities",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2019,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/21993/"
}
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