Thesis Details

Návrhové vzory pro uživatelské rozhraní systému zákaznické podpory

Bachelor's Thesis Student: Jemelka Matouš Academic Year: 2019/2020 Supervisor: Hynek Jiří, Ing., Ph.D.
English title
Design Patterns for User Interface of Customer Support
Language
Czech
Abstract

This thesis is focused on increasing the efficiency of processing complex tasks by customer support employees. Employees of company Kiwi.com have been using insufficient information systems. The goal is to create design patterns for creating the user interface of an information system, which will be designed and developed incrementally. The information system will contain user interfaces, that will be optimized for the processing of individual tasks. Design patterns ensure its scalability, consistency, and facilitate system maintenance.

Keywords

Design, design patterns, design system, design principles, UX, usability, user research, customer support, functional patterns, perceptual patterns

Department
Department of Information Systems FIT BUT
Degree Programme
Information Technology
Files
Status
defended, grade A
Date
10 July 2020
Reviewer
Pastushenko Olena, Ing.
Committee
Herout Adam, prof. Ing., Ph.D. (DCGM FIT BUT), předseda
Bartík Vladimír, Ing., Ph.D. (DIFS FIT BUT), člen
Drahanský Martin, prof. Ing., Dipl.-Ing., Ph.D. (DITS FIT BUT), člen
Hrubý Martin, Ing., Ph.D. (DITS FIT BUT), člen
Martínek Tomáš, doc. Ing., Ph.D. (DCSY FIT BUT), člen
Citation
JEMELKA, Matouš. Návrhové vzory pro uživatelské rozhraní systému zákaznické podpory. Brno, 2020. Bachelor's Thesis. Brno University of Technology, Faculty of Information Technology. 2020-07-10. Supervised by Hynek Jiří. Available from: https://www.fit.vut.cz/study/thesis/22994/
BibTeX 
@bachelorsthesis{FITBT22994,
    author = "Matou\v{s} Jemelka",
    type = "Bachelor's thesis",
    title = "N\'{a}vrhov\'{e} vzory pro u\v{z}ivatelsk\'{e} rozhran\'{i} syst\'{e}mu z\'{a}kaznick\'{e} podpory",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2020,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/22994/"
}

Theses

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