Result Details
Description and Approaches to Performance Indexes Measuring
HOFFMANN, P., BARTOŠ, V. Description and Approaches to Performance Indexes Measuring. In Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe. conference proceedings. Brno: Fakulta podnikatelská VUT Brně, 2001. 7 p. ISBN: 80-86510-05-0.
Type
conference paper
Language
English
Authors
Hoffmann Přemysl, Ing., Ph.D.
Bartoš Vojtěch, doc. Ing., Ph.D.
Bartoš Vojtěch, doc. Ing., Ph.D.
Abstract
For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.
Published
2001
Pages
7
Proceedings
Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe
Series
conference proceedings
Conference
Business and economic development in central and eastern europe: implications for economic integration into wider europe
ISBN
80-86510-05-0
Publisher
Fakulta podnikatelská VUT Brně
Place
Brno
BibTeX
@inproceedings{BUT4427,
author="Přemysl {Hoffmann} and Vojtěch {Bartoš}",
title="Description and Approaches to Performance Indexes Measuring",
booktitle="Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe",
year="2001",
series="conference proceedings",
pages="7",
publisher="Fakulta podnikatelská VUT Brně",
address="Brno",
isbn="80-86510-05-0"
}
Departments