Result Details

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ, P.; KRESLÍKOVÁ, J.; NOVÁK, L. Risk Identification in ISO/IEC 20000:2005 Implementation. Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems. Ostrava: Marq software s.r.o., 2009. p. 55-61. ISBN: 978-80-86840-45-1.
Type
conference paper
Language
English
Authors
Svojanovský Petr, Ing., Ph.D., DIFS (FIT)
Kreslíková Jitka, doc. RNDr., CSc., DIFS (FIT), UTKO (FEEC)
Novák Luděk
Abstract

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and
complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing,
mitigating and monitoring of risks.

Keywords

Business, Process, Best practice, Management, Risk management, International standard

Published
2009
Pages
55–61
Proceedings
Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems
Conference
MOSIS2009 - 43rd Spring International Conference on Modelling and Simulation of Systems
ISBN
978-80-86840-45-1
Publisher
Marq software s.r.o.
Place
Ostrava
BibTeX 
@inproceedings{BUT30205,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Risk Identification in ISO/IEC 20000:2005 Implementation",
  booktitle="Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
  year="2009",
  pages="55--61",
  publisher="Marq software s.r.o.",
  address="Ostrava",
  isbn="978-80-86840-45-1"
}
Projects
Security-Oriented Research in Information Technology, MŠMT, Institucionální prostředky SR ČR (např. VZ, VC), MSM0021630528, start: 2007-01-01, end: 2013-12-31, running
Research groups
Management of software engineering Research Group (RG MSWI)
Departments
Department of Information Systems (DIFS)
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