Thesis Details
Systém pro správu a komunikaci hlášení o problémech
This bachelor thesis deals with a design and an implementation of a ticket management and coummunication system. It explains the problem of incident and problem management and a documentation of their lifecycles. The thesis compares existing solutions that handle the problem. A description of the problem focuses on subprocesses needed for successful mastering of incident and problem management. These processes are included in the design and the implementation of a system. The system is built with a help of .Net platform and JavaScript framework AngularJS. Part of the implementation uses integration with a project management system Podio. The system is developed in co-operation with the company WebStudy and its development respects exerted policies.
information system, incident, problem, management, technical support
Burget Radek, doc. Ing., Ph.D. (DIFS FIT BUT), člen
Černocký Jan, prof. Dr. Ing. (DCGM FIT BUT), člen
Kočí Radek, Ing., Ph.D. (DITS FIT BUT), člen
Kořenek Jan, doc. Ing., Ph.D. (DCSY FIT BUT), člen
@bachelorsthesis{FITBT18907, author = "Tom\'{a}\v{s} Poremba", type = "Bachelor's thesis", title = "Syst\'{e}m pro spr\'{a}vu a komunikaci hl\'{a}\v{s}en\'{i} o probl\'{e}mech", school = "Brno University of Technology, Faculty of Information Technology", year = 2016, location = "Brno, CZ", language = "czech", url = "https://www.fit.vut.cz/study/thesis/18907/" }