Thesis Details
CRM systém pro neziskovou organizaci
Bachelor's Thesis
Student: Pospěch Jan
Academic Year: 2021/2022
Supervisor: Bartík Vladimír, Ing., Ph.D.
English title
CRM System for a Non-Profit Organization
Language
Czech
Abstract
The bachelor thesis deals with the implementation of a CRM system for a non-profit organization. It provides an introduction to existing CRM platforms and compares their strengths and weaknesses. The implementation of the system begins with the identification of the client's requirements and user stories. Then the requirements are analyzed and designs are created using the UML methods. Once the designs are approved, the project is implemented and tested. Finally, the thesis evaluates the results and suggests further options for the project development.
Keywords
CRM system, CRM, non-profit organisation, system, object, integration
Department
Degree Programme
Information Technology
Files
Status
not defended
Date
16 June 2022
Reviewer
Committee
Kolář Dušan, doc. Dr. Ing. (DIFS FIT BUT), předseda
Chudý Peter, doc. Ing., Ph.D. MBA (DCGM FIT BUT), člen
Kekely Lukáš, Ing., Ph.D. (DCSY FIT BUT), člen
Lengál Ondřej, Ing., Ph.D. (DITS FIT BUT), člen
Rychlý Marek, RNDr., Ph.D. (DIFS FIT BUT), člen
Chudý Peter, doc. Ing., Ph.D. MBA (DCGM FIT BUT), člen
Kekely Lukáš, Ing., Ph.D. (DCSY FIT BUT), člen
Lengál Ondřej, Ing., Ph.D. (DITS FIT BUT), člen
Rychlý Marek, RNDr., Ph.D. (DIFS FIT BUT), člen
Citation
POSPĚCH, Jan. CRM systém pro neziskovou organizaci. Brno, 2022. Bachelor's Thesis. Brno University of Technology, Faculty of Information Technology. 2022-06-16. Supervised by Bartík Vladimír. Available from: https://www.fit.vut.cz/study/thesis/24503/
BibTeX
@bachelorsthesis{FITBT24503, author = "Jan Posp\v{e}ch", type = "Bachelor's thesis", title = "CRM syst\'{e}m pro neziskovou organizaci", school = "Brno University of Technology, Faculty of Information Technology", year = 2022, location = "Brno, CZ", language = "czech", url = "https://www.fit.vut.cz/study/thesis/24503/" }