Detail výsledku

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ, P.; KRESLÍKOVÁ, J.; NOVÁK, L. Risk Identification in ISO/IEC 20000:2005 Implementation. Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems. Ostrava: Marq software s.r.o., 2009. p. 55-61. ISBN: 978-80-86840-45-1.
Typ
článek ve sborníku konference
Jazyk
anglicky
Autoři
Svojanovský Petr, Ing., Ph.D., FIT (FIT), UIFS (FIT)
Kreslíková Jitka, doc. RNDr., CSc., UIFS (FIT), UTKO (FEKT)
Novák Luděk
Abstrakt

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and
complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing,
mitigating and monitoring of risks.

Klíčová slova

Business, Process, Best practice, Management, Risk management, International standard

Rok
2009
Strany
55–61
Sborník
Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems
Konference
MOSIS2009 - 43rd Spring International Conference on Modelling and Simulation of Systems
ISBN
978-80-86840-45-1
Vydavatel
Marq software s.r.o.
Místo
Ostrava
BibTeX 
@inproceedings{BUT30205,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Risk Identification in ISO/IEC 20000:2005 Implementation",
  booktitle="Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
  year="2009",
  pages="55--61",
  publisher="Marq software s.r.o.",
  address="Ostrava",
  isbn="978-80-86840-45-1"
}
Projekty
Výzkum informačních technologií z hlediska bezpečnosti, MŠMT, Institucionální prostředky SR ČR (např. VZ, VC), MSM0021630528, zahájení: 2007-01-01, ukončení: 2013-12-31, řešení
Výzkumné skupiny
Výzkumná skupina managementu v softwarovém inženýrství (VZ MSWI)
Pracoviště
Ústav informačních systémů (UIFS)
Nahoru